There is a problem with my order
Can I return Schedule 4 drugs if I order the wrong one? What if my delivery is lost or damaged?
Unless the pharmaceutical is not fit for use, we cannot accept returns of Schedule 4 drugs. It is important that you check your order as soon as it arrives to ensure that there are no concerns with your product delivery.
All deliveries are insured and tracked. If your order arrives damaged, you will need to raise this immediately with Australia Post. You can do that HERE.
Can I track my order?
Yes. All orders are sent with AusPost tracking. You will receive a notification via email direct from Auspost when we lodge your parcel. You can track your order HERE
I think there has been a cold-chain issue!
If you feel that there is a problem with your cold-chain delivery, we can assist you in guiding you to the correct wholesaler. Dermal Distinction Academy do not provide cold-chain delivery, but use distributors for these products. The important part is take photos, but do not discard any products until you gain further advice.
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